Practical learning to support confident, capable and resilient elected members
Focused development programmes designed around the real responsibilities of elected members — helping individuals build skills, confidence and effectiveness in their role.
Personal Development
These course outlines have been written to provide you with an overview of the range of programmes we can tailor for your organisation.
All sessions, are delivered virtually via Teams, Zoom or Google Meet.
Releasing staff to take part in learning activities – particularly for sessions that last more than one day – can be problematic and it is possible to structure courses so that they are broken down into manageable chunks.
More than anything, these seminars are designed to be engaging, practical, relevant and transferable to the work environment – essential characteristics for successful learning in a demanding world.
If you have any special requirements that are not covered by the contents of this prospectus, please contact me so that we can discuss how these could be met.
For more information or to arrange an informal discussion, please contact Miranda Smythe
Telephone: 07976 941335
Email: thebwc@btinternet.com
I must admit that I groaned when I heard that I was attending a minute taking course, but I was so surprised by how interesting and useful it was. Miranda kept us all engaged throughout and the practise parts of the course were incredibly useful. I no longer dread minute taking and find it much easier since attending the course.
Select a course below to explore individual topics in more detail.
- Advanced Communication Skills
- An Introduction to Marketing
- An Introduction to Mediation
- An Introduction to Plain English
- An Introduction to Team Briefing
- Appraisal/Performance Review Skills
- Assertiveness Skills
- Business Writing Programme
- Coaching Skills
- Communicating with the Bereaved
- Communicating with People who are Vulnerable
- Communication and Interpersonal Skills
- Consultation Techniques
- Customer Service
- De-escalation Techniques
- Developing Personal Confidence at Work
- Effective Letter Writing
- Effective Report Writing
- Equal Opportunities and Diversity
- Essential Telephone Techniques
- Facilitation Skills
- Giving and Receiving Feedback
- Influencing Skills
- Interview Skills
- Management Development Programme
- Manager’s Guide to Stress at Work
- Managing Absence
- Managing at the Sharp End
- Managing Change
- Managing Customer Service
- Managing Meetings
- Managing Performance
- Memory Skills and Mindmapping
- Mediation Skills
- Presentation Skills
- Preparing and Presenting Training to Councillors
- Preparing for Change
- Preparing for your Appraisal
- Presenting Reports to Committee
- Recruitment and Selection Interviewing
- Speed Reading and Retention
- Stress Management and Coping Techniques
- Supervisor Development Programme
- The Bad News Interview
- The Learning Process
- Time Management and Personal Organisation
- Training the Trainer
- Writing Objectives/Goals
- Writing Policies and Procedures
- Writing Service/Business Plans